Alberta General Insurance Level 1 Practice Exam

Mirroring in active listening involves consciously mimicking another person’s behavior. This technique serves to create rapport and establish a connection between the listener and the speaker. By subtly reflecting the other person's body language, tone of voice, or even specific phrases, the listener demonstrates engagement and understanding. This behavior can make the speaker feel more comfortable and valued, which can enhance the communication process.

This form of active listening goes beyond simply paying attention; it requires a degree of awareness and intention to mimic specific aspects of the speaker's behavior. While adopting similar body positions unconsciously might happen during genuine interactions, true mirroring is deliberate. Listening and repeating what the other person says, while a form of active listening, does not encompass the full scope of the mirroring technique, which is rooted more in non-verbal communication than in verbal reinforcement.