Alberta General Insurance Level 1 Practice Exam

Matching and mirroring are both active listening techniques where the listener reflects back what the speaker is saying, however there is a subtle difference between the two. Matching is when the listener is consciously trying to match the tone, pace, and language of the speaker, while mirroring is when the listener unconsciously reflects the speaker's body language and movements. This means that while the speaker may not be aware that they are being mirrored, the listener is actively choosing to match the speaker's verbal cues in a subtle way. Option C is incorrect because as mentioned, there is a difference between the two techniques. Option A is incorrect because in matching, the listener is consciously mirroring the speaker's verbal cues. Option D is incorrect because both techniques can involve both verbal and physical mirroring, it just depends on the listener's intention.