Alberta General Insurance Level 1 Practice Exam

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What does active listening involve?

  1. Only interpreting what is said

  2. Listening, interpreting, processing non-verbal cues, questioning, and confirming understanding

  3. Focusing on the speaker without responding

  4. Taking notes during conversations

The correct answer is: Listening, interpreting, processing non-verbal cues, questioning, and confirming understanding

Active listening involves listening not just to what is said, but also interpreting the meaning behind it, processing non-verbal cues such as body language and tone, asking questions for clarification, and confirming understanding. Option A is incorrect because it only mentions interpreting what is said, while active listening involves much more than just that. Option C is incorrect because actively listening also involves responding and engaging with the speaker. Option D may be helpful in some situations, but it is not a necessary aspect of active listening as it may distract from fully focusing on the speaker.

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