Alberta General Insurance Level 1 Practice Exam

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What does mirroring refer to in active listening?

  1. Adopting similar body positions unconsciously

  2. Consciously mimicking another person's behavior

  3. Listening and repeating what the other person says

  4. None of the above

The correct answer is: Consciously mimicking another person's behavior

Mirroring in active listening refers to consciously mimicking another person's behavior in order to establish a connection with them and show empathy. This is not the same as adopting similar body positions unconsciously, as it requires conscious effort and intention. Additionally, mirroring is more than just listening and repeating what the other person says; it involves nonverbal cues, such as body language and tone of voice, as well as verbal cues. D is not the correct answer because mirroring is a key aspect of active listening and is actively used by the listener.

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