Alberta General Insurance Level 1 Practice Exam

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What is the first step to facilitating the claims process?

  1. Outline the basic claims process

  2. Inform the insured

  3. Avoid making any comments about the validity of claim

  4. Monitor the progress of the claim

The correct answer is: Avoid making any comments about the validity of claim

The first step to facilitating the claims process is to avoid making any comments about the validity of the claim. This is important because it allows for an unbiased and fair evaluation of the claim. Outlining the basic claims process (option A) may be helpful, but it is not the first step. Informing the insured (option B) can be done after the first step, but it is not the most crucial step. Monitoring the progress of the claim (option D) is also important, but it is not the first step as there are other crucial tasks that need to be done before that. Therefore, option C is the correct answer as it is the most important and necessary step in facilitating the claims process.

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